Cancellation Policy

We thank You and appreciate Your interest in our platform and upon your interest in availing services through our platform “utkalproperty”. Please read the Terms and Conditions, Privacy Policy, Disclaimer And other Policies carefully as they will give You important information and guidelines about Your rights and obligations as our Customer, concerning any purchase or availing of service You make through us unless specifically stated otherwise on our service pages or readers offer advertisements.

If due to any reason, unavoidable circumstances or beyond the limitations of the Platform or its affiliates, the request is not completed or the platform is on the liability end, in such a case the request shall be cancelled and the full amount of the order shall be refunded to the Wallet/Designated Bank Account used for the payment.

In the event, the discrepancy occurs on behalf of the client’s information provided, then no refund or cancellation request/order shall be entertained by the Company or the Platform at any time.

All refunds shall be credited within 7 working days into the Account details put our website.

The same shall be communicated to user through SMS and E-mail Id You have provided us.

The Company or the Platform shall not entertain any request for exchange of services after the payment has been processed and the invoice has been generated by the Company through the Platform.

We are not liable for any exchanges/cancellations/refunds/payments for orders placed through third-party service providers if our Vendors products are listed on such platforms.

We reserve the right to serve you and provide you services through the platform to You. We can refuse an order or request if We do not want to serve You, without any legal repercussions.

FOR CUSTOMERS

1. REFUND
2. In case a User is not satisfied with the quality of the Vendors, we shall initiate an investigation into the same and may provide refund in the worst-case scenario at the discretion of the Company.
3. The Customer is liable to make a payment of Rs. 500/- towards the 5 Site Visits availed for the purpose of availing the services available on the Platform.
4. Validity for the 5 Site Visits will be 7 Days from the date of receipt of receiving the payment.
5. The Company shall show 5 properties in a period of 7 days from the receipt of the payment in the area as requested by the Customer for the payment made by the Customer.
6. Failure to show the 5 properties within the 7 days in the area choice of the Customer, the Company shall process a 100% refund of the payment made by the Customer.
7. If the Customer fails to respond back and see the 5 properties in 7 days, then the Company shall not process any refund or extension of the timeline.
8. The Customer can send an E-mail to contact@utkalproperty.com with any further queries regarding the Refund.
9. All Refunds processed by the Company will be furnished within 7 working days, and You will receive an email letting You know Your status.
10. Note that the Customers will not be eligible for a refund of the Commission that will be charged by the Platform prior to occupation of the property chosen through the Platform.

CANCELLATION

2. As a User, You may not request for cancellation after placing the request on the platform. In any such case, we will not refund payments, if any, already made by You under the relevant order and request. Any refund for services as per the above-mentioned clause.
3. The Company at its sole discretion may cancel any order(s):

• if it suspects a client has undertaken a fraudulent transaction, or
• if it suspects a client has undertaken a transaction which is not in accordance with the Terms of Use, or
• in case of unavailability of a service listed, or
• For any reason outside the control of the Company including causes for delivery related logistical difficulties.
• if the Company does not want to do business with the Client

1. In such a case as mentioned in Clause b, it is at the discretion of the Company and Platform to initiate any refund if it deems fit.
2. Further, while all measures are taken to ensure accuracy of pricing and services specifications, the details of a service as reflected on the Website may be inaccurate due to geographical locations, typographical errors or incorrect service information provided to the Company and in such an event You shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel Your order and request and may refund any payment that may have been generated by You towards the services availed by you.
3. We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders and request placed by them in future.

FOR VENDORS

1. COMMISSION, REFUND AND CANCELLATION
2. The Vendor shall be charged a sum of Rs. 500/- + GST as towards registration of the Vendor on the Platform for the purpose of displaying their Name & Job profile with Serving location to the Customers & Yearly pakage will be finalize  from 1^st of Feb 2020.
3. The Vendor shall be eligible for a refund up until 31^st January 2020 on signing up and registering.
4. Your request for Refund will be processed within 7 working days, and You will receive an email letting You know the status of the same.
5. Additionally, Customer and Property Owner feedback shall be taken by the Company toward Service Improvement Process,
6. We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders and request placed by them in future.
7. All Vendors are independent contractors and cannot solicit any of the customers they are attending through the platform. If incase found soliciting, they shall be immediately terminated and no refund of the registration or the incentives if any received shall be processed for the same.

FOR HOUSE OWNERS

1. REGISTRATION
2. The House Owners shall be charged a sum of Rs. 1000/- as towards listing their property on the Platform.
3. The House Owner shall receive additional services such as the Police Verification Request and also a Fully furnished Rental Agreement with Stamp Paper and Notarized. Additional services shall be inclusive of the Registration charges.
4. We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders and request placed by them in future.

NOTE: ALL OR SOME OF THE SERVICES MAY OR MAY NOT BE UNDERTAKEN BY THE COMPANY OR THE PLATFORM DIRECTLY. THE COMPANY MAY HAVE OR MAY ASSIGN AFFILIATES IN ORDER TO PERFORM OR COMPLETION OF SERVICES FOR WHICH THE COMPANY MAY ADDITIONALLY CHARGE. PLEASE NOTE THAT THE COMPANY WILL TAKE LIABILITY ON THE PERFORMANCE OF SUCH AFFILIATES ONLY TO THE EXTENT OF THE REQUEST RAISED BY YOU. ALL LIABILITIES BEYOND THE SCOPE OF THE REQUEST WILL NOT BE ENTERTAINED BY THE COMPANY OR THE PLATFORM.